The Mystery Guest audits luxury hotels, guest houses, game lodges, spas, restaurants and airlines. Based in Cape Town since 2009, we take assignments across South Africa and worldwide.
We book and stay as real guests, from the first enquiry to the final bill. Where possible, the founder does the first audit for every new client herself.
Services: Mystery Overnight Guest, Mystery Diner, Mystery Flyer and Mystery Online Guest, which reviews your website, social media and what AI says about you.
You get a debrief within 48 hours and a digital report within 5 days. Our reports are objective and written to help you coach your team.
Send us an email for a no-obligation quote.
