Digital Services

Due to the intangible and digital nature of our services, refunds & returns are generally not granted once the service has been delivered or accessed. However, if you encounter technical issues or if the delivered service significantly deviates from what was initially described, you may request a refund within 48 hours of service delivery. Refunds in these scenarios are assessed on a case-by-case basis and are not guaranteed.

Subscription Packages

Subscription cancellations must be initiated at least seven days prior to your next billing date. Requests for cancellations can be made directly through your account dashboard or by contacting our support team via email at info@thebusinessdirectory.co.za. We do not provide refunds for subscription payments already processed, except under extraordinary circumstances at our discretion. Outstanding subscription payments will remain payable for services delivered.

Exceptional Circumstances

In cases involving duplicate charges, accidental purchases, or significant service delivery issues that we cannot rectify promptly, we may issue discretionary refunds. To request a refund in such situations, please reach out directly to our billing department at info@thebusinessdirectory.co.za.

Processing Refunds

Once a refund is approved, the amount will typically be credited back to the original payment method used at the time of purchase within 10-15 business days. Delays may occur based on your bank or payment provider.

Policy Accessibility and Compliance

Our Refunds & Cancellation Policy is designed to comply fully with South Africa’s Consumer Protection Act (CPA) and the Electronic Communications and Transactions (ECT) Act. This policy is prominently available on our website, during the checkout process, and in transaction confirmation communications.

If you have any questions about our Refunds and Cancellation Policy, don’t hesitate to get in touch with our support team directly at info@thebusinessdirectory.co.za.