Digissential is a computer repair and IT support business based in Stellenbosch, serving the greater Cape Winelands and nearby communities. Our mission is simple: keep your tech essentials perfect. Whether you’re a student managing coursework on a laptop, a professional relying on a desktop for remote work, or a small business running critical systems, we deliver fast, honest, affordable solutions that restore peace of mind.
We operate with full compliance under South African law — Consumer Protection Act (CPA), Protection of Personal Information Act (POPIA), and Occupational Health & Safety (OHS) standards. In practice, that means clear warranties, secure handling of personal information, and responsible disposal of old components. Professionalism and trust are built into every job.
SERVICES — WHAT WE DO
• Laptop & desktop repairs — screens, keyboards, batteries, power and charging faults, thermal issues, logic-board level assessments where feasible.
• Data recovery — HDD/SSD/USB/SD; best-effort logical recovery and, when needed, referral to specialist labs with your approval. Certificates of Data Destruction available after secure wipes.
• Virus & malware removal — cleanups, browser hygiene, patching, and a practical security baseline to reduce repeat infections.
• Operating system reinstalls — clean Windows installs with drivers, updates, privacy basics, and post-install checks.
• Upgrades & optimisations — SSD and RAM upgrades, thermal service, airflow cleanup, and tune-ups that extend device lifespan.
• Remote support — secure sessions for quick fixes, configuration help, and software issues.
• Networking & peripherals — home/office Wi-Fi setup, printer configuration, connectivity troubleshooting.
• Custom PC builds — study, office, creative and gaming builds with component compatibility and burn-in testing.
PRODUCTS & PARTS WE HANDLE
• Laptop screens, keyboards, batteries, chargers and power supplies.
• Solid-state drives (SSD) and hard drives (HDD).
• RAM modules, GPUs and other upgrade components.
• Routers, access points, printers and essential cabling.
• Full system builds and accessories sourced from trusted suppliers or installed from client-supplied parts.
Every part we supply carries a warranty aligned to South African consumer law. We’re transparent about labour, parts and any surcharges before work proceeds.
WHERE WE WORK — COVERAGE AREA
Our workshop is in Stellenbosch, and we serve a ±20 km radius across the Winelands. Typical areas include Cloetesville, Idas Valley, Dalsig, Paradyskloof and Technopark, with on-site visits for homes, offices and student residences. Pickup/drop-off options are available for convenience, and remote support lets us assist even further afield.
CUSTOMER PAIN POINTS WE SOLVE
• Sudden device failures — a laptop dies the night before a deadline or a desktop refuses to boot. We provide rapid diagnostics and a clear estimate so you can decide confidently.
• Data loss anxiety — personal photos, research, client records or tax files seem gone. We attempt recovery methodically and, if recovery isn’t possible, we can perform a certified secure wipe to protect privacy.
• Sluggish, unreliable computers — machines slow down over time. We extend life with SSD upgrades, RAM where appropriate, cleanup, and sensible maintenance — saving you the cost of premature replacement.
• Cybersecurity worries — adware, phishing and unsafe extensions are common. We harden basics: updates, reputable AV, browser hygiene and practical, non-alarmist guidance.
• “No IT team” for SMEs — small businesses need uptime but not a full-time IT hire. We offer affordable support, scheduled health checks and simple care plans that keep workstations stable and data protected.
• Transparency & trust — hidden fees and vague explanations are frustrating. We use signed intake, documented authorisations, clear diagnostics, written quotes and a job completion handover so you always know what was done and what’s covered.
HOW WE WORK — PROCESS & PROMISE
• Intake & authorisation — we log device condition, capture symptoms and obtain explicit approval before billable work.
• Evidence-based diagnostics — we explain findings plainly and outline options: repair, upgrade, recovery or replace.
• Data safety — POPIA-aligned handling, minimal-privilege access, and secure storage of job records. On request, we can provide a Certificate of Data Destruction after crypto-erase/NIST-style wipes.
• Quality checks — post-repair tests for thermals, power, storage health and relevant peripherals.
• Clear handover — written summary, advisories for future care, and warranty terms that match the work performed.
WHO WE HELP
• Stellenbosch University students who need quick, affordable help that respects their data.
• Households that want a practical fix rather than replacing a device unnecessarily.
• Professionals who rely on stable, secure setups for remote or hybrid work.
• Small businesses that value uptime, predictable costs and friendly, accountable support.
WHY CHOOSE US
• Fast, plain-language communication — no jargon, just what happened and what it costs.
• Fair, itemised pricing — labour in sensible increments; parts disclosed before ordering.
• Compliance as a feature — CPA warranties, POPIA privacy practices and lawful e-waste routing.
• Practical advice — we help you decide repair vs upgrade vs replace with the total cost of ownership in mind.
CONTACT & HOURS
Name: Digissential
Location: Stellenbosch (serving a ±20 km radius across the Winelands)
Phone: 066 425 6314
Hours: Mon–Fri 09:00–18:00, Sat 10:00–14:00 (after-hours by arrangement)
Service modes: Workshop, on-site and remote support
Closing note: We believe in fixing before replacing, protecting your data, and making technology feel reliable again. Digissential — keeping your tech essentials perfect.
